M.Ps, CHRP, Member of Professional Speakers Associations: CAPS & GSF
Ghislaine Labelle
Conférencière et psychologue organisationnelle
Calming the waters at work: how to deal with workplace conflicts
Lecture for managers and professionals
From the true story of a conflict aboard a sailboat, discover the difficulties that work teams have to deal with. Visualize the elements that lead to escalation, the eruption of conflicts, the deterioration of the working environment as well as the negative consequences resulting from inadequate leadership. Know how to act preventively in conflict situations.
Questions
- Why face up to conflicts?
- What are the stages of conflict?
- How does a conflict between two individuals degenerate into a team conflict?
- As a leader, when and how to intervene between employees who have a hard time collaborating?
Benefits
- Detect early warning signs of an impending conflict and avoid escalation;
- Diagnose the specific stage that your team’s conflict has reached;
- Exercise a preventive type of leadership through the reinforcement of positive attitudes;
- Intervene quickly to prevent the formation of factions within your teams and the degradation of employees’ relationships;
- Reduce the costs related to absenteeism and professional psychological distress.